Payment Information

How do I pay for my order?

You can pay for your order with a Visa Card, Master Card, AMEX, ApplePay, Google Pay, Zip Pay and/or a KOO Home Store eGift Card.

Can I use my egift card and a credit card to pay for an order?

Yes, you can use a egift card to pay for part of your order and then pay the remaining balance with a credit card.

What currency is used on this site?

All orders are calculated in Australian Dollars (AUD).

What should I do if my credit card has been declined while attempting to purchase a product from KOO Home Store?

If your credit card has been declined, it's best to reach out to your local bank branch in the first instance. If they cannot assist you, please contact us.

Is it safe to enter my credit card details online?

Yes. KOO Home Store is compliant with the protection of personal information (PCI) industry standards. Any of our pages which require you to enter personal details are encrypted using Secure Socket Layering (SSL) technology, which protects the information as it is sent to us from your computer. Any page which is secured with SSL can be identified by checking the URL. If it says 'https’, rather than 'http’, then it is a secure webpage. This system is used by all reputable online retailers. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Can I pay using PayPal?

We are able to offer purchase with PayPal. Refunds for purchases made with PayPal will be refunded to the credit card linked to your PayPal account, or KOO Home Store eGift Card.

Can I pay using AMEX?

Yes, we are able to offer payment with AMEX.

Can I use Bpay?

Currently, Bpay is not an available payment option.

Can I pay using Google Pay?

Yes, you can now make quicker and more secure payments with Google Pay. Learn more about this payment method here.

Can I pay using Apple Pay?

Yes, you can now make secure payments with Apple Pay via your iPhone, Apple Watch, iPad, or Mac. Learn more about this payment method here.

Can I pay using Zip Pay?

Yes, you can own it now and pay later with Zip Pay. Learn more about this online payment method here.

Are there any exclusions to what can be purchased with Zip Pay?

Gift cards and instore only products cannot be purchased with Zip Pay..

Can I order online if I don't have a credit card?

Yes, if you have been gifted a KOO Home Store eGift card with a value equal to or exceeding the total value of your order, including any delivery fee that may be payable.



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