If you are an existing KOO Club member, you can login here to access your account.
Yes, you can view our Returns Policy.
Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add KOO Home Store to your email contacts book so you don't miss any of our special Club offers!
To exchange or return an item simply return the product via post along with proof of purchase (Your tax invoice or purchase receipt). Details can be found here.
If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.
If a product is being recalled, we'll contact you and let you know how to return it.
For information regarding KOO Home Store eGift Cards, see the eGift Card page.
Promo Codes may be provided to you via our email or on advertisements that may be required to activate discounts and/or special offers on our website.
Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our KOO Club members, require you to sign in prior to code redemption. Enter the code in the "Promo Code" box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.