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ClubFAQ
Do I need to signup as a KOO
Club member to purchase online?
Club member to purchase online?
You don’t need to signup as a KOO Club member to make online purchases. If you prefer, you can checkout as a guest. There are member exclusive perks when joining our KOO Club so signup today to take advantage of the KOO Club exclusive deals.
How do I login to my account section?
If you are an existing KOO Club member, you can login here to access your account.
Do you have a returns policy?
Yes, you can view our Returns Policy.
I've signed up for a KOO Club membership but I'm not getting emails. What's going on?
Club membership but I'm not getting emails. What's going on?
Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add KOO Home Store to your email contacts book so you don't miss any of our special Club offers!
Am I able to exchange or return an item? What's the process?
To exchange or return an item simply return the product via post along with proof of purchase (Your tax invoice or purchase receipt). Details can be found here.
What should I do if my product is faulty?
If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.
What should I do if a product is being recalled?
If a product is being recalled, we'll contact you and let you know how to return it.
Does KOO Home Store offer eGift Cards?
For information regarding KOO Home Store eGift Cards, see the eGift Card page.
How do I redeem a Promo Code?
Promo Codes may be provided to you via our email or on advertisements that may be required to activate discounts and/or special offers on our website.
Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our KOO Club members, require you to sign in prior to code redemption. Enter the code in the "Promo Code" box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.
JOIN TODAY AND DISCOVER THE LOVE OF HOME
Join the KOO Club to receive a welcome voucher, exclusive KOO Club pricing, birthday surprises and more.
Club to receive a welcome voucher, exclusive KOO Club pricing, birthday surprises and more.