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Delivery Information

FREE DELIVERY ON STANDARD ORDERS OVER $120*

Promotion Details:

This offer is subject to the following terms and conditions:

• free shipping is only valid to destinations within Australia.
• to qualify, your order must be greater than $120 after any sale discounts or coupons are applied.
• the order value is not inclusive of any quoted freight charges or installation charges.
• the offer excludes bulky products.
• the offer excludes eGift Cards.
• the offer excludes “Supplier Direct” and “Online Only” products.
• this free shipping offer may be withdrawn or altered at any-time.

Online orders must meet the above criteria in full to qualify for free shipping*.

DELIVERY METHODS & SHIPPING COSTS

We have made it easy for you with national flat-fee shipping on all items.

Individual product pages indicate if an item is classified as standard or bulky products.

Delivery on standard products, as marked on the product page, is AU$12.99 in total.

Delivery on bulky products, as marked on the product page, is AU$29.99 for each item.

DELIVERY ACCEPTANCE

All home delivery orders require a signature upon delivery. If there is no one at home to sign for the parcel, or a 'to the door' service is not available in your area, a card will be left with instructions on how to collect your item from your nearest Australia Post office.

Once your parcel has been signed for, you will be responsible for any damage or loss of your items. If you believe you have not received everything you ordered, please contact us within 14 days of delivery.

Please note, we do not accept deliveries to parcel collection boxes or lockers.

DELIVERY TIMES

Orders are typically dispatched within 24 hours.

Standard product orders are delivered on weekdays by Australia Post.

Bulky products will be delivered via courier. Please allow for 3-14 business days, depending on the delivery location.

Read more about delivery information.

ONLINE ONLY & SUPPLIER DIRECT

Delivery fees on Online Only and Supplier Direct products is determined by the supplier of the product. These products have a delivery method of “Supplier Direct” on the product, cart and checkout pages on the KOO website.

Delivery fees are calculated at checkout, after a customer has provided a delivery address.

Delivery times may vary, and any estimates provided are subject to stock availability and delays which are beyond our reasonable control (including but not limited to postal delays and force majeure events).

Read more about Online Only & Supplier Direct Order information.

Returns Information

If you order an item online and it is not of acceptable quality or does not match the description, you can return the goods (as per conditions outlined in the Returns & Exchanges Policy) to:

KOO Home Store 235 Boundary Road
Laverton North, VIC 3026 Australia.

eGift Cards are non-refundable or redeemable for cash.

KOO will not accept the return of “Online Only” or “Supplier Direct” items under the change of mind returns policy. “Online Only” and “Supplier Direct” items cannot be returned to stores. In order to return an Online Only or Supplier Direct item, please contact our Customer Care team by our Contact Us form.

Not all items are eligible for Change of Mind returns.

Please read our Returns & Exchanges Policy for full details, including items are that excluded.